check-in
-
check-in opens:
2 hours before depature.
3 hours before departure for long haul flights. -
Check-in closes:
40 minutes before departure.
Often 60 minutes before departure for long haul flights. - Arrive at your check-in counter at least 90 minutes before the scheduled depature time of your flight.
- Online check-in FAQs - read our online check-in FAQs.
Note: Failure to check-in on time may result in you missing your flight, in which case Monarch cannot accept responsibility for making alternative travel arrangement. If you booked you flight via a travel agent or tour operator you should contact them for advice.
Advance Passenger Information (API or APIS)
The governments of certain countries (see below) require us to collect Advance Passenger Information from our passengers prior to them travelling with us.
We will only provide the Customs and Immigration Authorities of each applicable country with the required information.
Please ensure that the information you give us is accurate to avoid any potential delays as you pass through Immigration on arrival.
We are currently required to collect the following API:
Travelling from the UK to Spain:
- Passport/National ID card number
- given names (as they appear on the passport/ID card)
- last name
- gender
- date of birth
- nationality
How can I provide my API data online?
When you've made your flight booking, on your itinerary page you will see a button called "add Advance Passenger Information". Just click this button and enter all the relevant information that is asked for on that page. You can re-enter the data before you check-in if you've made a mistake, but you will not be allowed to change names supplied at time of booking so please ensure they match those on passenger's passports.
If you've already booked your flight you can add API via the 'my account' area. Choose to 'view your bookings' and you can enter your API either by choosing 'change' (an API button will display on relevant booking itineraries) or 'check-in' (API can be entered as part of the online check-in process). Please note if your booking includes infants we are not able to collect your API data online, it will be collected at the airport.
What if I need to change a passenger's name?
If you need to change passenger's name you can contact our call centre, a fee of £25 per passenger, per one way flight plus any increase in fare is payable. Please note, if a fare has decreased, no refund will be given.
Travelling to the USA
When travelling to the US, you must have the correct passport to travel on the Visa Waiver Programme (VWP), or have obtained the correct visa valid for your stay. From early 2009 all customers travelling under the VWP must also apply for an Electronic Travel Authorisation (ESTA).
In addition, you are required to provide passport data (APIS) for the US Government prior to travel. This may be collected by the airline, either online or at time of check-in. Some travel agents or tour operators may collect APIS data as part of the reservation process on behalf of the airline.
Passengers are also reminded to ensure that they have completed the I-94W immigration and US Customs declaration forms prior to arriving at the US border controls. I-94W and Customs forms will be provided at check-in or on board the aircraft.
NB: Travel Documents and Travel Authorisation are the responsibility of the passenger. Failure to comply with requirements may lead to being denied travel.
Visa Waiver Program
Please consult the US Embassy website, which details all the requirements regarding eligibility to travel to the US under the VWP. There is a simple online wizard to help guide you through the process
Applying for Electronic Travel Authorisation (ESTA)If you are travelling to the US under the Visa Waiver Programme you must also have applied for Electronic Travel Authorisation. You can receive Travel Authorisation by completing the online form and a decision will normally be made within seconds. Although Electronic Travel Authorisation will only become compulsory in January 2009 the system will be available for voluntary applications from August 2008. It is recommended that you do so to familiarise yourself with the new system. The Travel Authorisation is then valid for multiple entries to the US for two years, unless any answers to the YES/NO questions on the form change or a new passport is required.
How to obtain a US Visa
Travellers requiring a US visa are advised to contact the US Embassy. If you are intending to travel to the US and require a US visa, you must make an interview appointment directly with the Embassy. Applying for a US visa can be a lengthy process, which can take several weeks.
Further information on the visa process can be obtained from
Note: Visas cannot be obtained on a same day basis.
Identification
The identification documents required for passengers on international flights are a valid passport or national identity card supported by any other relevant documentation such as visas where applicable.
For more information about passports including what to do if you've lost your passport visit http://www.passport.gov.uk/.
For government information and advice about overseas travel visit http://www.fco.gov.uk.
Notice regarding the use of personal details of passengers travelling to the Caribbean
Specifically:
Anguilla, Antigua and Barbuda, The Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Haiti, Jamaica, Montserrat, Saint Lucia, St Kitts and Nevis, St Vincent and the Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Islands. Collectively members or associate members of ‘Caricom’
Please note that some or all of the above Caricom states will enter into an agreement with the USA whereby advance passenger data, required by and provided to Caricom states for border security purposes, will be passed to the USA Department for Homeland Security for processing.
The UK Information Commissioner’s Office has accepted that this will not breach the Data Protection Act but has advised airlines operating to Caricom states to make passengers considering travelling to Caricom states aware that personal information provided by them may be passed on for processing as above.
Passengers travelling to Mombasa
Passengers travelling to Mombasa who require an entry visa on arrival must now pay in US dollars only. Cost per visa is 50 US dollars.
faqs - scheduled flights
why have I not received my tickets?
We are a ticket-less airline. All you need to check in is your booking reference along with your passport or a valid EU national identity card (supported by any other relevant documentation such as visas).
do I need to take my itinerary or any other printout with me to check-in?
You do not have to have your itinerary as long as you have your booking reference. However, it would be advisable to take your itinerary with you for reference.
what travel documents do I need to take with me?
Passengers are required to provide a valid passport or a valid EU national identity card, supported by any other relevant documentation such as visas.
what do I do if I've lost my tickets?
When you book with us you will receive an email itinerary confirming your booking details. (This itinerary is sent to you by post if you book through our call centre). It is not essential for you to have your itinerary in order to check-in, but we would encourage you to take it for reference. You will need to know your booking reference code.
If you have lost your itinerary and would like a replacement you can request this directly from your customer login area (if you booked online and have a login password). Alternatively please call our reservations team on 08700 40 50 40.
which terminals do Monarch fly from?
There are 4 airports that we use where there are more than one terminal building, see the details below:
- Manchester Terminal 1.
- Gatwick South.
- Barcelona Terminal A.
- Birmingham Terminal 1.
do Monarch operate connecting flights?
No, please see our timetable for additional routes.
what if I lose my passport?
Please visit for http://www.passport.gov.uk/ for full details about what to do if you lose your passport.
can I check-in the day before my flight?
Monarch do not offer a day before or twilight check-in. Most UK airports open their check-in desks approximately 2-3 hours prior to departure (depending on length of flight), however during the summer season (May to November) Gatwick open their check-in desks at approximately 2am and keep them open, whilst there are flights, throughout the day.
Please be aware that for security reasons, once you have checked your baggage in you should not leave the airport.
how do I know if my flight is on time?
Please contact the information desk at the appropriate airport for details on flight arrivals.
can I check in for someone else?
No, every passenger must present themselves at the check-in desk.
